---
title: "New Feature Alert: Automate Review Requests with Service Advisor Names!"
description: Boost your auto repair shop’s Google reviews with our new personalized review requests! Include your service advisor’s name to build trust, improve engagement, and enhance your online reputation—effortlessly.
---

[News & Updates From Our Auto Shop Marketing Experts | Business Actualization™ ](https://blog.businessactualization.com/auto-shop-marketing-news-updates)

# [New Feature Alert: Automate Review Requests with Service Advisor Names!](https://blog.businessactualization.com/auto-shop-marketing-news-updates/new-feature-alert-automate-review-requests-with-service-advisor-names)

 Written by [Ethan Wauls](https://blog.businessactualization.com/auto-shop-marketing-news-updates/author/ethan-wauls) | Apr 24, 2025 6:46:39 PM

At Business Actualization, we’re always looking for ways to make your Google Business Profile review management easier and more effective. That’s why we’re excited to introduce a brand-new automation feature within our review platform—customized review requests that dynamically include your service advisor’s name!

****

**Why Customized Google Review Requests Matters**

Customers often build trust and rapport with their service advisors, making their feedback even more impactful when the advisor’s name is included in a review request. By personalizing the request with the service advisor’s name, customers are more likely to leave a review.

**How Our Personalized Review Requests Work**

Our system collects the customer's invoice data, including the service advisor's name. You can then use a personalization token to include their name in the automated review request emails, text messages and on the review request landing page.

- Personalize the customer experience for better engagement
- Strengthen relationships between customers and your employees
- Improve response rates and [Google review](https://blog.businessactualization.com/auto-shop-marketing-blog/the-marketing-foundation-for-an-auto-repair-shop-part-3-google-reviews) quality (and boost [SEO](https://blog.businessactualization.com/auto-shop-marketing-blog/understanding-auto-shop-seo-why-consumer-behavior-is-the-key-to-geographic-ranking)!)

If your team doesn't always associate a service advisor with the invoice, that's no problem! We set up your review requests to send a backup message if no service advisor is included on the invoice.

 

**Enhance Your Reputation on Google Effortlessly**

This new feature is designed to make your review process more effective while increasing customer satisfaction and engagement. More personalized review requests mean better responses, stronger relationships, and a boosted online reputation for your shop.

If you're interested in leveraging this feature for your shop, reach out to us or schedule a time to chat. We’d love to discuss how this can benefit your auto repair shop.

Not using our Review Platform? [Learn More Here](https://www.businessactualization.com/reviews)

[View full post](https://blog.businessactualization.com/auto-shop-marketing-news-updates/new-feature-alert-automate-review-requests-with-service-advisor-names)

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