At Business Actualization, we’re always looking for ways to make your Google Business Profile review management easier and more effective. That’s why we’re excited to introduce a brand-new automation feature within our review platform—customized review requests that dynamically include your service advisor’s name!
Why Customized Google Review Requests Matters
Customers often build trust and rapport with their service advisors, making their feedback even more impactful when the advisor’s name is included in a review request. By personalizing the request with the service advisor’s name, customers are more likely to leave a review.
How Our Personalized Review Requests Work
Our system collects the customer's invoice data, including the service advisor's name. You can then use a personalization token to include their name in the automated review request emails, text messages and on the review request landing page.
If your team doesn't always associate a service advisor with the invoice, that's no problem! We set up your review requests to send a backup message if no service advisor is included on the invoice.
Enhance Your Reputation on Google Effortlessly
This new feature is designed to make your review process more effective while increasing customer satisfaction and engagement. More personalized review requests mean better responses, stronger relationships, and a boosted online reputation for your shop.
If you're interested in leveraging this feature for your shop, reach out to us or schedule a time to chat. We’d love to discuss how this can benefit your auto repair shop.
Not using our Review Platform? Learn More Here